This policy explains what personal information TX Tough Trailers LLC collects through this website, how we use it, who we share it with, and how long we keep it.
1. Information you provide
- Contact and booking details: your name, email address, and phone number, plus the trailer, dates, and add-ons for your reservation.
- Delivery location: if you request delivery, the campground name, address, or city where you want the trailer delivered.
- Driver’s license and proof of insurance:if we ask you to verify your rental, a photo or file of your driver’s license and of your insurance card or declarations page. See section 5 for how these are handled.
- Electronic signature: when you sign the Rental Agreement, we record the name you type, the date and time, and the IP address the signature came from.
- Messages: any change requests, notes, or correspondence you send us.
2. Payment information
Payments are processed by Stripe. Your full card number is entered on Stripe’s secure checkout and is never sent to or stored by us. We receive a confirmation of payment, the amount, and identifiers we use to issue refunds — not your card number.
3. Information collected automatically
Our hosting and infrastructure providers keep standard server logs (such as IP address, browser type, pages requested, and timestamps) to operate and secure the site. We use a small number of strictly necessary cookies to keep you signed in and to remember choices you make during booking. We do not use advertising or cross-site tracking cookies.
4. How we use your information
- to take, confirm, and manage your reservation, and to process payments and refunds;
- to communicate with you about your booking, including confirmations and reminders;
- to verify that you and your tow vehicle meet the driver, license, and insurance requirements for a rental;
- to prepare and enforce the Rental Agreement, and to bill for damage or unpaid fees;
- to keep records required for tax, accounting, insurance, and legal purposes;
- to protect the security of the site and prevent fraud.
We process this information to perform our contract with you and to pursue our legitimate interest in running the rental business. We do not sell your personal information, and we do not use it for targeted advertising.
5. Driver’s license and insurance documents
We treat these as sensitive and handle them differently from everything else:
- They are stored in a private, access-controlled file store — never on a public web address.
- Staff can only view them by generating a temporary link that expires within minutes. The images are opened only to verify a rental.
- We do not read, transcribe, or index any data from these images — no license number, address, or date of birth is pulled into a searchable field.
- They are automatically and permanently deleted 14 days after your trip’s check-out date. You may also ask us to delete them sooner, for example if a booking is cancelled.
Note that routine backups taken by our infrastructure providers may retain a copy for a short additional period before those backups themselves expire.
6. Who we share information with
- Service providers that run the site on our behalf: Stripe (payments), Supabase (database, sign-in, and secure file storage), Resend (transactional email), Vercel (hosting), and Google Maps Platform (delivery-distance estimates). They may only use the information to provide their service to us.
- Trailer owners: for a trailer owned by a partner rather than by us, we may share limited booking details (such as renter name and rental dates) with that owner so they know when their trailer is out.
- Legal and safety: when required by law, subpoena, or court order, or to protect our rights, property, or safety or that of others (for example, to recover a trailer or respond to an accident).
- Business transfer: if the business is sold or merged, reservation records may transfer to the new owner subject to this policy.
7. How long we keep information
- Driver’s license and insurance images: deleted 14 days after check-out (see section 5).
- Reservation, payment, and signed-agreement records: kept as long as needed for tax, accounting, insurance, and legal purposes, generally several years.
- Account records: kept while your account is active; contact us to close it and delete information we are not required to retain.
8. Security
Information is transmitted over encrypted connections (HTTPS) and stored with reputable providers. Access to booking data and to license/insurance documents is limited to the people who need it to run the business. No system is perfectly secure, but we take reasonable steps to protect your information and to limit what we collect and keep.
9. Your choices and rights
You may ask us to access, correct, or delete personal information we hold about you, or to provide a copy of it. Texas residents have these rights under the Texas Data Privacy and Security Act, including the right to confirm whether we process your information and to opt out of any sale of personal data or targeted advertising — neither of which we do. To make a request, email frank@txtoughtrailers.com. We will verify your identity before acting and will respond within the time the law allows. Some records (such as signed agreements and payment history) must be kept even after a deletion request.
10. Children
This site and our rentals are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows the most recent change. Material changes will be posted here before they take effect.
12. Contact
TX Tough Trailers LLC
League City, Texas
(281) 896-7474
frank@txtoughtrailers.com
See also our Terms of Service and Cancellation Policy.